100518_biz_CustomerService_TM

100518_biz_CustomerService_TM
Lorna Warren, vice president of guest services for Princess Cruises offers guests the company's best customer service strategies at COC on Friday, Sept. 28, 2018. Tammy Murga/ The Signal

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About the author

Tammy Murga

Tammy Murga

Tammy Murga covers city hall and business for The Signal. She joined in the summer of 2018, previously working in Northern California as an assistant editor and reporter for the Lake County Record-Bee. In 2016, she graduated from Mount Saint Mary's University, Los Angeles. Have a story tip? Message her on Twitter or at [email protected]