SCV Water recently launched its new website that provides residents, businesses and stakeholders with the information, tools and resources they need to take action and make informed decisions about their water use, according to a statement released by the agency.
“After serving as the SCV’s regional water agency for five years, it was time for a fresh look and feel for our website,” SCV Water General Manager Matt Stone said in the release. “The new website demonstrates our commitment to transparency and accountability by putting our customers first, making it easier to find the information they need.”
The focus on customer experience highlighted two key themes: what information is needed to take action or make a decision, and how to find that information, the statement said.
“We want to help our customers easily pay their bill, apply for a rebate, or learn more about the drought,” Senior Public Affairs Specialist Lindsey Gibson said in the release. “We developed a new site with features and benefits that enhance our customers’ overall experience.”
“Our goal is to maintain a relevant and easy to navigate site,” added Gibson. “It is a living tool and resource and staff is committed to maintaining a ‘best in class’ website.”
The new site can be found at yourSCVwater.com. Website visitors may use the “Contact Us” form to submit any comments or questions about the new site.