Samsung Electronics America, Inc. is recalling about 2.8 million top-loading washing machines made since March 2011. Drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. Samsung is working with the U.S. Consumer Product Safety Commission (CPSC) on the voluntary recall. Front-loading washers are not part of the recall.
Owners of affected washers have two choices: a free in-home repair that includes reinforcement of the washer’s top, or a rebate that can be applied toward the purchase of a new washer from Samsung or other brand, along with free installation and free removal of the old washer. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washer.
As an added safety measure, all known washer owners will also receive a kit in the mail with warning labels and instructions. Until the repair is completed, the washer exchanged, or the home label kit applied, Samsung and the CPSC advise owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. A list of the 34 affected models is available at https://pages.samsung.com/us/tlw/index.html.