Paul Butler: Going the Extra Mile

Paul Butler | Service with a smile

Recently, I had the pleasure of having three wisdom teeth removed and now that the pain has subsided, I can reflect on the service fundamentals that were flawlessly executed.  Ericka, the receptionist, was

Paul Butler: Going the Extra Mile

Paul Butler | Fatherly leadership

Here are 6 similarities between good fathering and good leadership:  1. Just as good fathers know they must work hard and provide for their families, good leaders understand they must work hard

Paul Butler: Going the Extra Mile

Paul Butler | Work like Jared

Jared is a hard worker. He arrives 10 minutes before his shift starts. His belief is, he should be ready to begin his tasks right at the top of the hour,

The calm that good leadership can provide

I’ll always remember the soccer game when I threw my jersey on the ground to show my disagreement with the referee’s decision to award a penalty kick to our opponents. 

Paul Butler | The principles of leadership

If I’ve learned anything about human behavior, it’s that our perceptions drive our behaviors, which dictate our results. Our perceptions are the window through which we see the world —

A few insights on outsourcing

Paul butler Signal Contributing Writer “The trouble with most accountants is, they know the cost of everything but the value of very little.” ~ Albert Einstein My wife and I

Paul Butler | Leadership calm

I’ll always remember the soccer game when I threw my jersey on the ground to show my disagreement with the referee’s decision to award a penalty kick to our opponents.

Paul Butler | Serve others well

“The secret to the many is the one” is a phrase I picked up at some point somewhere. I can’t recall why someone said that to me or in what

Helping others at work

Today — the day after Christmas Day is not just Dec. 26, but for many it’s Boxing Day. It’s often said in England, “Christmas Day is for family and Boxing

Paul Butler | The invisible employee

When I was a kid growing up in England there was a TV show titled, “Upstairs Downstairs.” Set in a large Belgravia townhouse in central London, the series depicts the

Paul Butler | Health and Safety

The primary purpose of government is to protect life and property. To enable a government to do this, it must ensure its income is greater than its expenses. Likewise, by

Paul Butler | Gratitude before goals

Thanksgiving was a day most of us as Americans pause to give thanks for what we have, just hours before we flocked to the stores to buy what we don’t

A few thoughts on workplace gratitude

Paul Butler Signal Contributing Writer For the last four years, my wife and I have served as volunteers at a summer camp for children in the foster-care system. Last year,

Paul Butler | The seven components of business

I believe these seven components are interdependent and can actually provide a much more balanced, healthy and sustainable scoreboard to measure an organization’s success. Customer We have to start with

Paul Butler | Employee incentives

I’m a great believer that every employee should be able to earn a little treat in their paycheck for going over and beyond the call of duty. In the hotel

Paul Butler | Presentation skills

Last week, we saw the start of the 2020 presidential debates here in the United States — a battle that was highly entertaining and of paramount importance for the opponents.