By Ken Striplin
In today’s society, organizations earn the trust of the public by providing high-quality service when it’s needed most. Whether it’s a plumber who fixes a burst pipe in your home or a friendly veterinarian who provides emergency care for your pet, having quick and convenient access to essential services is vital.
This is why the City of Santa Clarita strives to make more services available to residents online. By accessing a variety of online resources, residents know they are able to conduct business with the City, learn more about programs, request assistance from certain departments and more, without having to make a trip to City Hall during business hours.
Last year, the City expanded its capabilities to offer registration and information for programs and contract classes that appear in the quarterly Seasons magazine. The current edition of Seasons is available electronically so that families throughout the Santa Clarita Valley can discover new recreational and enrichment opportunities that are offered.
You can read through the digital version and sign up for available programs by visiting santa-clarita.com/Seasons.
As construction work continues in Santa Clarita, the City understands the need of homeowners, businesses and contractors to be able to apply for permits and submit plans for approval.
While some activity will still require an in-person visit to City Hall, the online ePermit Center has a wealth of information and guides to help you navigate your next project.
By going to santa-clarita.com and clicking on the “Permits” tile on the homepage, you will be taken to the ePermit Center. Current services that are being offered online include requests for building inspections, records requests, fee payments, plan reviews and permit applications.
The Resident Service Center (santa-
clarita.com/RSC) is also available by visiting the City’s website or through the City’s free mobile app. RSC is an important hub for Santa Clarita residents to get the assistance they need quickly.
From notifying staff about a fallen tree branch blocking a sidewalk, to reporting graffiti for cleanup, to inquiring about trash and recycling services, residents can get fast assistance from the team best equipped to help.
I encourage you to use the geotagging feature in the mobile app, which enables you to take a photo and pinpoint a location for follow up. This is particularly useful for graffiti reports and problems with street lamps, as staff can be directly dispatched to the location.
City staff also continue to monitor news and updates from local, County and State agencies related to the coronavirus pandemic and assemble this information in one location for residents to find.
Resources and updates for both residents and business owners related to the pandemic can be found by visiting SantaClaritaEmergency.com.
Thank you for continuing to use these services, and please reach out with suggestions on online City services you’d like to see.
Ken Striplin can be reached at [email protected]. The views expressed in his column are those of the City and do not necessarily reflect those of The Signal.