Paul Butler | Service with a smile
Recently, I had the pleasure of having three wisdom teeth removed and now that the pain has subsided, I can reflect on the service fundamentals that were flawlessly executed. Ericka, the receptionist, was…
Recently, I had the pleasure of having three wisdom teeth removed and now that the pain has subsided, I can reflect on the service fundamentals that were flawlessly executed. Ericka, the receptionist, was…
In August, my wife and I have been married for 27 years and my brother-in-law, Richard, will have worked for his company for 27 years. Richard has also been blessed with…
Here are 6 similarities between good fathering and good leadership: 1. Just as good fathers know they must work hard and provide for their families, good leaders understand they must work hard…
Jared is a hard worker. He arrives 10 minutes before his shift starts. His belief is, he should be ready to begin his tasks right at the top of the hour,…
My wife and I have set ourselves a goal to run a half-marathon in every state. Up until the onset of the pandemic we’d completed nine over the last three…
If I’ve learned anything about human behavior, it’s that our perceptions drive our behaviors, which dictate our results. Our perceptions are the window through which we see the world —…
I’ll always remember the soccer game when I threw my jersey on the ground to show my disagreement with the referee’s decision to award a penalty kick to our opponents.…
“The secret to the many is the one” is a phrase I picked up at some point somewhere. I can’t recall why someone said that to me or in what…
When I was a kid growing up in England there was a TV show titled, “Upstairs Downstairs.” Set in a large Belgravia townhouse in central London, the series depicts the…
The primary purpose of government is to protect life and property. To enable a government to do this, it must ensure its income is greater than its expenses. Likewise, by…
Thanksgiving was a day most of us as Americans pause to give thanks for what we have, just hours before we flocked to the stores to buy what we don’t…
I believe these seven components are interdependent and can actually provide a much more balanced, healthy and sustainable scoreboard to measure an organization’s success. Customer We have to start with…
I’m a great believer that every employee should be able to earn a little treat in their paycheck for going over and beyond the call of duty. In the hotel…
Last week, we saw the start of the 2020 presidential debates here in the United States — a battle that was highly entertaining and of paramount importance for the opponents.…
From my observation, very few leaders leave an admirable legacy — many cause divisions, and some are downright dreadful. The late John Wooden was an American basketball player and coach…
As the days turn into weeks, and the weeks turn into months, and the months turn into more months — I’m just hoping this COVID-19 trial doesn’t turn into a…
In the past few weeks we’ve all had the opportunity to watch the national convention for each of the two major political parties here in the United States — firstly…
We have a little car that we love very much, although the one aspect of owning this little car that we’ve liked least up until recently has been the constant…
I’m presently reading a book titled “White Fragility” by Robin DiAngelo and it has most certainly got me thinking. We cannot deny the shameful history of slavery in the country…
“The trouble with most accountants is, they know the cost of everything but the value of very little.” ~ Albert Einstein My wife and I recently came across a particular…