Ted Aquaro: A surprise call from City Hall
By Signal Contributor
Tuesday, November 1st, 2016

The other day my wife called me to the telephone, and to my pleasant surprise it was our Mayor Bob Kellar in answer to a letter I wrote him about a frustrating trip I had to City Hall.

I tried to go to the third floor to complain about a letter I received regarding an alarm response and found that the elevator required a key card to go to the third floor. 

Not to be denied my “day in court,” I went to the information desk – and the whole trip spiraled down the drain from there.

It was a little funny to me by the time I got home, so I decided to use a little humor when I wrote to the mayor about my field trip to City Hall. I accused the city of having a sniffer in the elevator that kept the “unwashed” from accessing the third floor.

Mayor Kellar and I discussed my frustration and the problem I had in talking to a live person regarding my complaint. I could have called, but it is not the same as doing a one-on-one.

I have some experience in this area as I have worked service counters in L.A. city facilities in my previous life, so it was not my first rodeo.

The “surprise” with the phone call was that I received it after writing my letter to the mayor of Santa Clarita. In 2011 I wrote a two-pager to the then-mayor, Marsha McLean, regarding the actions of her predecessor, Laurene Weste, and I am still waiting for a reply.

Thanks, Bob, for taking time out of your busy day to listen to my input regarding city services.

About the author

Signal Contributor

Signal Contributor

Ted Aquaro: A surprise call from City Hall

The other day my wife called me to the telephone, and to my pleasant surprise it was our Mayor Bob Kellar in answer to a letter I wrote him about a frustrating trip I had to City Hall.

I tried to go to the third floor to complain about a letter I received regarding an alarm response and found that the elevator required a key card to go to the third floor. 

Not to be denied my “day in court,” I went to the information desk – and the whole trip spiraled down the drain from there.

It was a little funny to me by the time I got home, so I decided to use a little humor when I wrote to the mayor about my field trip to City Hall. I accused the city of having a sniffer in the elevator that kept the “unwashed” from accessing the third floor.

Mayor Kellar and I discussed my frustration and the problem I had in talking to a live person regarding my complaint. I could have called, but it is not the same as doing a one-on-one.

I have some experience in this area as I have worked service counters in L.A. city facilities in my previous life, so it was not my first rodeo.

The “surprise” with the phone call was that I received it after writing my letter to the mayor of Santa Clarita. In 2011 I wrote a two-pager to the then-mayor, Marsha McLean, regarding the actions of her predecessor, Laurene Weste, and I am still waiting for a reply.

Thanks, Bob, for taking time out of your busy day to listen to my input regarding city services.